Privacy policy

The Parliamentary and Health Service Ombudsman is working with OPM, an independent research organisation, to conduct this dialogue. Any personal information you provide will be processed by OPM in accordance with the Data Protection Act 1998, to assist in the work related to the subject of this consultation.

This policy covers the treatment of personally identifiable information (personal data) that OPM may collect when you use our website Links from our website to other websites are not covered by this policy and we have no liability or responsibility for any content on such sites.

For further information our any questions regarding our Privacy Policy you should contact OPM using the details below:

252B Gray’s Inn Road
Telephone: 0207 239 7800

If you are concerned about providing your personal information online please contact us using the details provided above.

This website uses cookies: how and why we use these cookies is explained in our Cookies Policy. By registering and logging in to the consultation you will be consenting to our use of cookies in accordance with this policy.

    1. Use and Disclosure of the Information

OPM will use information provided by in a variety of ways. This includes the use of cookies, IP addresses for system administration and Google Analytics. This may include OPM contacting you directly to monitor progress and to inform you of progress about the service charter project. However, the only purpose of the use of information is for engagement related to the subject of the dialogue.

OPM and the Parliamentary and Health Service Ombudsman will not sell or rent your personal data to anyone. However, we may disclose your personal data where we are required to do so by law or a court order.

This website uses Google Analytics to track and analyse site visits. Google Analytics logs IP addresses in order to obtain approximate data as to the location of a visitor’s computer. To protect privacy these IP addresses are anonymised before they are stored on Google’s servers and used in visitor analysis. Anonymisation is accomplished by deleting the final part (octet) of the IP address, so that the address represents many computers or devices rather than a single computer or device.

    2. Security

We log IP addresses for the purposes of system administration and to audit the use of our site. We do not link IP addresses to personal information.

All Information provided by you will be kept as confidential and as secure as possible. The information you provide will be held and transferred securely. The information will only be used for engagement related to the subject of this dialogue.

As required by the Data Protection Act, OPM follows security procedures in the storage and disclosure of the Information which you have given to OPM, to prevent unauthorised access.

OPM uses industry standard practices to safeguard the confidentiality of the Information. OPM treats personal Information as an asset that must be protected against loss and unauthorised access. OPM employees use many different security techniques to protect the Information from unauthorised access by users inside and outside the company. However, “perfect security” does not exist on the Internet.

    3. Cookies policy

This website may use cookies, however these cookies do not contain any Personal Data. Any time any individual uses this website, such use will be subject to cookies unless the individual rejects them. For further information on OPM’s use of cookies, please contact OPM as detailed above.

Use of Cookies by OPM

This website may use cookies to help us improve your experience of the website.

Cookies are small files placed on your computer’s hard drive, or in your browser memory, when you visit our website. They help us find out what parts of the site you visit, what you like and what’s most relevant to you. What cookies don’t do is store any personal or confidential information about you.

What does this site specifically use cookies for?

Session cookies

Session cookies last only for the duration of your visit and are deleted when you close your browser. No personally-identifiable data is collected. We store one session cookie which enables us to identify that the same person is moving from page to page on our website.

Please note that if you disable the session cookie some areas of the site may lose some functionality.

Persistent cookies

We use certain cookies that are persistent, meaning that they last beyond your session enabling us to improve your experience of the website if you visit it again.

This site uses Google Analytics ( to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses three cookies to help track which pages are accessed. The cookies contain no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site.

Opting out of cookie usage

You can stop third party cookies being stored on your computer by blocking third party cookies from within your browser. Or you can block cookies completely.

If you wish to keep your cookies settings but want to opt-out of Google Analytics tracking, you can download an add-on by visiting:

For further information about managing and disabling cookies, you can refer to the help section in your browser or user guide.

    4. Individual’s Rights

Under the Data Protection Act 1998 all individuals are entitled, on the payment of a fee, to be given by OPM a description of all personal data OPM holds about the individual, the purposes for which this is being processed and the recipients to whom this may be disclosed. All such individuals also have the right to have communicated to them in an intelligible form the information constituting the personal data and any information available to OPM as to the source of that personal data. If you require any further information on this point, please contact OPM as detailed above.

    5. Copyright

This consultation website is a series of tools. No part of this application may be copied or adapted without prior written permission from OPM or the Parliamentary and Health Service Ombudsman.

   6. How we moderate comments

We check comments before posting them on the website. In particular, we check that comments do not:

  • advertise a product or contain spam or unsuitable links
  • risk breaching copyright or other UK laws
  • contain potentially defamatory statements
  • contain abusive, offensive or disruptive material
  • go off-topic
  • contain personal details.

    7. Disclaimer

OPM makes every effort to represent the information passed on to us by our client accurately on this website. We cannot accept responsibility for any inconvenience, loss or damage caused as a result of inaccurate information on these pages. OPM provides links to websites maintained by other organisations as part of our service, but we cannot accept any liability for their accuracy or content nor do we endorse any externally linked sites.

Any views or opinions expressed are those of the consultees and not the views of OPM or the Parliamentary and Health Service Ombudsman.

If you have any questions about these terms and conditions, or if you have any comments or questions about the accuracy of the information on this site please

    8. General

OPM reserves the right to vary the terms in this Privacy Policy from time to time. Such variations become effective immediately upon the posting of the varied terms on the website. By continuing to use the website after such posting you will be deemed to accept such variations. You should visit this page periodically to review these terms because they are binding upon you.

If any part of these terms is found by a court to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

This Privacy Policy and the agreement between you and us for the provision of the website are only available in the English language.

For the avoidance of doubt nothing in this Privacy Policy shall confer on any third party any benefit or the right to enforce any terms contained herein.