We have developed the draft charter from the feedback we’ve received about our service. We have listened to people who have complained to us, groups who have a special interest in our work and organisations we receive complaints about. Our consultation has now closed. Thank you to everyone who has been in contact and taken part in the project so far.

We will now assess the draft charter against the feedback we’ve received and finalise it. We will put changes into place to make sure we meet the promises and then spend a period of time testing our performance against them. We expect to be able to show that we are doing what we promise by summer 2016.

To find out more about our service charter visit: